Effective date: [23/9/2025]

This Privacy Policy explains how Let’s Party Bus (“Let’s Party Bus”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website, related online services, and when you interact with us offline in connection with a booking or enquiry (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Notes about who we are and where we operate:

Business website: https://letspartybus.com.au

Based in Quaker’s Hill, NSW; services across Sydney, Hawkesbury, Central Coast, and Blue Mountains

NSW Point to Point Transport accredited booking service provider (see our Site’s About and FAQ pages for details: About, FAQ)

1) Personal Information We Collect

The types of personal information we may collect include:

Identity and contact details: name, email, phone number, address/suburb.
Booking details: event type, date/time, pickup and drop-off locations, route, number and names of passengers, age-related information (e.g., for booster seats and age verification), accessibility or dietary needs, preferences (e.g., music, food/drink packages).
Communications: enquiry details, feedback/reviews, messages sent via forms, email, SMS, social media, or phone.
Payment details: transaction information and limited payment method details; full card/bank details are processed by our payment provider(s) and are not stored by us.
Usage and technical information: IP address, device/browser type, pages viewed, clickstream data, session duration, and similar analytics information (see Cookies & Tracking).
Media you provide: photos or videos you share with us or tag us in on social media.
Inferences: preferences or interests inferred from your interactions to help tailor services or marketing (where permitted).

We generally do not collect sensitive information. If you provide information about health/access needs for safety or accessibility reasons, we will only use it for that purpose.

2) How We Collect Your Information

Directly from you: when you request a quote, make a booking, contact us, subscribe to updates, provide reviews, or interact with us on social media.
Automatically: via cookies, pixels, and analytics tools when you browse our Site (see Cookies & Tracking).
From service providers: booking and payment processors, analytics and hosting partners, messaging providers (e.g., email/SMS), and other vendors acting on our behalf.
Public/third-party sources: content you share publicly (e.g., social media), or where you authorise a third party to share information with us.

3) How We Use Your Information

We use personal information to:

Provide and manage services: process quotes and bookings, schedule routes, coordinate pickups, verify ages where required by law, and deliver optional packages (e.g., food/drink).
Communicate with you: confirmations, updates, reminders, itinerary changes, service notices, and customer support.
Safety and compliance: meet NSW Point to Point Transport obligations, road and liquor laws, verify ID/age, and ensure safe operation.

Payments and administration: process payments/refunds, manage accounts, keep appropriate records.
Improve and secure our Services: troubleshoot, analytics, quality assurance, prevent fraud and misuse, maintain security and performance.
Marketing and promotions: send service updates, offers, event ideas, and content tailored to your interests (you can opt out at any time).
Legal and business purposes: comply with laws, respond to lawful requests, exercise or defend legal claims, and manage business operations.

We rely on your consent where required (e.g., for certain marketing), otherwise we use your information to perform our contract with you, to comply with legal obligations, or for our legitimate interests (running a safe, efficient transport service).

4) Direct Marketing and Your Choices

Email and SMS: We may send service-related messages (which you cannot opt out of) and marketing messages (which you can opt out of).
Opting out: Use the unsubscribe link in marketing emails or reply STOP to marketing SMS, or contact us using the details below. You can still receive essential service communications about bookings.

5) Sharing and Disclosure

We may share personal information with:

Service providers: hosting, booking, payment processing, analytics, email/SMS delivery, customer support, catering and event partners, and IT/security vendors. They may only use the information to provide services to us and must protect it.
Legal and compliance: law enforcement, regulators, or others where required by law or to protect rights, safety, and property.
Business transfers: in connection with a merger, sale, or asset transfer, your information may be transferred as part of the transaction.

With your consent: where you ask or authorise us to share information (e.g., with venues or third-party providers assisting with your event).

We do not sell your personal information.

6) Cookies, Analytics and Online Tracking

Cookies and similar technologies help operate our Site, remember preferences, measure performance, and tailor content/ads.
Analytics: We may use tools such as Google Analytics to understand Site usage and improve our Services. You can learn about Google’s opt-out here: https://tools.google.com/dlpage/gaoptout/
Advertising and measurement: We may use pixels/tags to help deliver and measure ads about our services on other sites and social platforms. See the platform controls for ad preferences (e.g., Facebook/Instagram, Google).
Do Not Track: Our systems do not respond to browser “Do Not Track” signals.

You can adjust your browser settings to refuse or delete cookies. Some features may not function properly if cookies are disabled.

7) Session Replay and Chat/Messaging Tools

Session replay: We may use session replay technology to capture interactions (e.g., clicks, scrolls, pages visited) to diagnose issues and improve usability and security.
Chat/messaging: If you use any chat or web messaging tools on our Site or social pages, we collect the content of your messages and may keep a transcript for customer service, training, and security.

These tools may be provided by third parties acting as our service providers.

8) Children’s Privacy

Our Site and marketing are directed to a general audience. We do not knowingly collect personal information from children under 16 online. Note: Our on-vehicle services allow children 4+ to travel with appropriate seating and adult supervision (see our Hire Terms). If you believe a child has provided personal information to us online, please contact us so we can delete it.

9) International Data Transfers

We primarily operate in Australia, but some service providers (e.g., hosting, analytics, communications) may store or process information outside Australia (including the United States or other countries). Where we disclose personal information overseas, we take reasonable steps to ensure recipients protect it in line with Australian privacy requirements.

10) Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. You provide information at your own risk, and you should take care with what you submit online.

11) Retention

We keep personal information for as long as needed for the purposes described in this Policy, including to provide services, comply with legal obligations (e.g., transport, tax, and record-keeping requirements), resolve disputes, and enforce agreements. We will de-identify or securely destroy information when no longer required.

12) Access and Correction (Australian Privacy Principles)

You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable period and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We may require verification of identity and, where permitted, a reasonable fee for access.

13) Complaints

If you have a privacy concern or complaint, please contact us using the details below. We will investigate and aim to resolve your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

14) Links to Other Sites

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. You should review their privacy policies before providing information.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Site with a new effective date. Your continued use of the Services after changes indicates your acceptance of the updated Policy.

16) Contact Us

Email: hello@letspartybus.com.au
Phone: 0433 194 172
Location: Quaker’s Hill, NSW
Website: https://letspartybus.com.au